– Customer Onboarding Team Lead

Open Banking, Payments, APIs and more.

Dublin, Ireland

What we do?

Fire helps businesses of all sizes with their accounts, debit cards and payments. With our great range of payment services, smart technology and regulatory licences, we deliver solutions that make managing accounts, debit cards and payments better.

Businesses may open as many sterling and euro accounts and issue as many debit cards needed. Our accounts support debit cards, bank transfers, direct debits, open banking and FX transfers. The Fire API enables our clients to automate their account, card and payment processes.

What is the role?

We are looking to recruit a Team Lead to join our Operations team. As an Operations Team Lead, you will be responsible for leading the customer onboarding team and will work closely with the Chief Operating Officer and other stakeholders from across the company.

The role entails:

• Manage the customer onboarding team along with critical KPIs

• Oversee and complete customer onboarding reviews to the defined process and targets.

• Perform daily, weekly and monthly reports on key KPIs and performance metrics. 

• Delivery ongoing process improvements and initiatives.

• Undertake regular quality reviews of the Onboarding team and provide timely feedback.

• Interact with Risk and Compliance on key policy changes and policies.

What you should have?

You should have a degree in Business, Arts, Finance, Communications, or some other related field. You should be analytical and able make fact-based data led decisions and have a proven track record in people management. We expect you to have strong attention to detail, be able to develop procedures, and be a clear and concise communicator. The ideal candidate would have a strong interest in the evolving fintech/financial services industry. It would be great if you have tried our personal app (available in the app stores). Priority will be given to those with a six sigma designation.

As a member of the Fire team, you will be contributing to the development of new and innovative fintech solutions – working with an experienced team, you will have an opportunity to make an impact.  

What else?

We are a scaling fintech business, with offices in Dublin and London. We have 35 people in our team, working under a flexible arrangement which combines office and remote working. In addition to offering a competitive salary we will provide you with a great place to work, learn and take responsibility for delivering compelling financial services products.

Fire Financial Services Limited – trading as – is regulated by the Central Bank of Ireland as a Payment Institution (No: C58301) and Fire Financial Services Limited (fire-UK) is authorised as an Electronic Money Institution by the Financial Conduct Authority (No: 900983)

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